Holiday In Waves

Refund Policy

Thank you for choosing Holiday in Wave Tour & Travels. This Refund Policy outlines our guidelines regarding cancellations and refunds for tours booked through our company.

1. Booking Cancellations

1.1 Cancellation by Client:

- More than 30 days before departure: Full refund minus a 10% administrative fee.

- 15-30 days before departure: 50% refund.

- Less than 15 days before departure: No refund.

1.2 Late Arrival or No Show: No refunds will be provided for late arrivals or no-shows that result in missed tour activities.

2. Refund Process

2.1 Request Submission: To request a refund, please contact us via email at [email address] or by phone at [phone number]. Your request must include your booking details and reason for cancellation.

2.2 Processing Time: Refunds will be processed within 15 business days of receiving your cancellation request. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

3. Partial Refunds

3.1 Unused Services: No refunds will be provided for services, accommodations, or activities that are not utilized during the tour.

4. Tour Modifications

4.1 Company-Initiated Changes: In the event that we must cancel a tour due to unforeseen circumstances such as weather conditions, natural disasters, or insufficient bookings, clients will receive a full refund or the option to reschedule the tour.

4.2 Client-Requested Changes: Any changes requested by the client after booking, such as itinerary alterations or date changes, may be subject to additional fees and are subject to availability.

5. Payment Reversals

5.1 Chargebacks: Clients are advised to contact us directly regarding any issues before initiating a chargeback with their credit card issuer. Chargebacks initiated without prior communication may result in additional fees and delays in processing refunds.

6. Contact Us

6.1 Customer Support: If you have any questions or require further assistance regarding our Refund Policy, please contact our customer support team at [email address] or [phone number].

7. Policy Updates

7.1 Policy Revisions: Holiday in Wave Tour & Travels reserves the right to update or revise this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By booking a tour with Holiday in Wave Tour & Travels, you acknowledge that you have read, understood, and agreed to our Refund Policy. We strive to provide transparent and fair guidelines to ensure a positive experience for our clients.